WHO WE ARE?
Our professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions. We partner with industry-leading firms to improve the services they deliver. Our clients manage call center operations supporting the full range of communication channels: telephony, web-based, social media, and traditional retail and mail services. While the majority of our clients are based in the United States, we are a global practice servicing international firms and U.S. clients with offshore operations.[..]
WMC is founded as an independent management consulting firm by a team of consultants who previously worked together with F100 player from different industries.We launched our business not with a whimper but with a bang, supporting large scale initiatives for two Fortune 100 firms in the first few months. We have partnered with companies to launch a small networking group of non-competing market leaders to engage in real-time benchmarking on call center challenges, innovations, and emerging technologies.[…..]