Functions & Tasks of a QA Team in the Call Center

Call centers handle thousands of customer calls every day and offering quality service is paramount to customer satisfaction. Quality assurance analysts ensure that agents provide quality service in line with organizational objectives. Optimized quality assurance will...

5 Essential Elements of Software as a Service (SaaS)

Every business has its challenges and including in-depth research, business plan development, and meticulous execution. Working towards your vision every day leads to success. Software as a Service (SaaS) business is no exception, with its own particular rules,...

Human Resource On-Boarding New Employees

How was your first day at work? Were you excited or nervous? Were you warmly welcomed or did you have to find your way around? For most of us, it was somewhat frightening;not knowing what to do, who to talk to or where everything is located. Everyone experiences a...

Request for Proposal

The request for proposal process when trying to acquire technology, hosted solutions, or personnel or call center sourcing require a structured process that can be customized to the client’s preferences and requirements.   As with all well-executed...