WMC-BPO Services

We go the extra mile to provide value which our partners love and keep coming back to us for

CALL CENTER SERVICES

CallCenter and You
…”every business with a telephone is conducting inbound telemarketing whenever a customer calls.”

CallCenter has two sides. At WMC, we specialize in both inbound and outbound telemarketing services.

WMC is equipped to provide call center services around the clock. Because the business world operates 24 hours a day, you need to be able to respond to your customers whenever needed. Their demands for information, requests for order placement, and so forth must be fielded immediately at the time of their call.

For many businesses, maximizing their ability to deal with customers and prospects, 24 hours a day, every day, is impossible. We know that just being able to offer effective inbound services during regular business hours is often difficult for offices, especially when they do not have enough staff to handle the added traffic and follow-up often required during peak periods.

 

We offer a logical solution. Use WMC as your inbound or outbound telemarketing service. We have a team of professionally trained operators, working at special computer consoles that have access to all your detailed information.

When a caller responds to an ad, promotion, visits your website or simply needs more information, the computer screen automatically prompts our operator with your company’s custom information. WMC can thus function as a dedicated member of your company team.

WMC is fully equipped with software & hardware to satisfy most complex needs. We can customize a tailored solutions on every call, or we can access your in-house order applications on your company website.

 

Here’s What we can help you with

The front office associates also enhance revenue stream for the clients’ customers through up-selling and regional/seasonal promotion, due date reminders, pitching of long duration offers, promotional offers, for instance, sports, education, games and much more.

Revenue Generation

For getting a new customer on board is always expensive than retaining an existing customer. We provide a specialized and expert desk for revenue fortification (Churn Reduction) which is done through retention enablers such as pack and subscription provisioning (base/ regional/add-on/a-la-Carte), Loyalty Programs.

Customer Retention

We manage a team of specialized trained associates which comprises of technical support desk. Customers are provided with on-call service and offer provisioning, set top box pairing, configuration/up-gradation assistance, and error code troubleshooting.

Technical Support

We handle front office queries for direct to home customers of our clients across all north India, 24/7 Multi-lingual and caters to inquiries, requests and complaints about DTH customers. These include installation support, activation/suspension reactivation, channel package configuration, and account management.

Service Differential

For discussing your outsourcing & consultation requirements, please write to us at CORPORATE@WORKSTREAMCONSULTANTS.COM