Strategy with Sustainabilty

PLAN, EXECUTE, SUSTAIN
WE  DO IT FOR YOU

Our professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions. We partner with industry-leading firms to improve the services they deliver. Our clients manage call center operations supporting the full range of communication channels: telephony, web-based, social media, and traditional retail and mail services. While the majority of our clients are based in the United States, we are a global practice servicing international firms and U.S. clients with offshore operations.

We Personalize it for EVERY client.

xCALL CENTER

We are ex-Callcenter guys. While other firms may provide broader management consulting services, we focus exclusively on call center operations across multiple customer channels (live agent voice, web, mobile, email, chat, social, etc.).

INDUSTRY EXPERTS

Our practice is not a coalition of independent consultants, but a fully staffed consulting firm to be certified as a business with benchmarks.. We’ve spent more than 18 years working together and leverage a shared knowledge and experience base.

DIVERSITY

We don’t bring single industry or single employer experience to our engagements but rather a diversity of call center operational and consulting backgrounds. From Banking to Telecom, Manuafacturing to Service, we have experience in all.

CLIENT CENTRIC

We’re vendor agnostic and have no agreements with or allegiances to any technology providers or call center outsourcers. Our only agenda is the accomplishment of our client’s specific project goals. “Customer is the King” is the rule we go by.

WorkStream Management Consultants

We Personalize it for EVERY client.