Request for Proposal

The request for proposal process when trying to acquire technology, hosted solutions, or personnel or call center sourcing require a structured process that can be customized to the client’s preferences and requirements.   As with all well-executed...

Forecasting workload

Forecasting workload is a form of predictable analytics, we are using historical data to anticipate the future.        Forecasts may vary in frequency based on operational requirements, but as a rule of thumb, the following schedule should enable...