HERE IS WHAT WE OFFER
We provide 24/7 multi-lingual inbound support to cater to inquiries, requests, technical support and complaints to best serve your customers. Whats best- We offer the economical.
Televerification, welcome calls, sales pitch, our skillful, experienced resources put conceptual and technical knowledge to handle all types of OB campaigns.
Data mining, processing and more, for boost efficiency of your business. Qualitative & quantitative analytics to improve your ROI, with custom solution for your business.
Six Sigma and COPC methodologies, customized to capture your customers feedback and compliance. Quality ensured on every call monitored.
Financial forecasting and monitoring through our integrated manpower system. We ensure that all solutions customized to your business requirements.
Volume forecast, Scheduling & efficiency reporting suite to better support your budgets and manpower planning. Proactive Analysis for your business.
Manage Life cycle of an employee through inputs and reporting suites, all as per your customized requirements to help you better plan your overhead cost.
Integrated Database Management System- Customized tool and application development to support your business and industry needs.
YOU CAN CONTACT US ABOUT
Strategy provides the blueprint for call center planning and decision-making enabling organizations to translate strategic objectives into operational realities. Defining the customer experience strategy by customer segment drives the call center’s channel and delivery strategies and enables process and technology innovation. Strategy is foundation to operational excellence.
Sourcing expertise leverages significant strategy, call center operations, and procurement experience to support our clients’ outsourcing decision processes. It includes the identification of services to be outsourced, an evaluation of potential suppliers, RFP development/ mgmt, analytics decision support, & implementation project mgmt. Whether outsourcing services, personnel or technology,
We partner with our clients to deliver customized solutions that are pragmatic, cost-effective, and that address all elements impacting operations from site selection to staffing & scheduling through operational delivery & performance management. A holistic approach leveraging proven technology, flexible staffing solutions, and innovative processes to deliver highly optimized operations.
Best practice call center organizations focus on creating front-line leaders capable of communicating performance objectives, identifying performance gaps, analyzing the root cause of performance failures, and developing coaching plans that elevate performance. Performance is not only reported but is driven at the individual level through enterprise levels to ensure output is delivered.
For discussing your outsourcing & consultation requirements, please write to us at CORPORATE@WORKSTREAMCONSULTANTS.COM